Dear customers,
We would like to express our deepest gratitude for your continued patronage.
Many customers who purchased the lucky bag "Umanosuke", which went on sale from Saturday, November 29, 2025, complained that the contents were not commensurate with the selling price. We sincerely apologize for not being able to meet your expectations.
After checking, we found that there was a flaw in the management of regular selling prices on the official website and in the coordination between the Lucky Bag Planning Department, and that the prices were not set to give a sense of value as originally intended. This situation was caused by our lax confirmation system, and there is no excuse. We sincerely apologize for the great inconvenience caused due to the clumsiness of our internal system.
Therefore, we will take the following actions for customers who purchased "Lucky Bag Umanosuke" due to a pricing error.
[About future responses]
Customers who purchase “Lucky Bag Umanosuke” will receive “final We will send you an additional ZE300.
*We regret that you cannot choose the color.
*Will be shipped sequentially from mid-January 2026
[About recurrence prevention measures]
In the future, we will strengthen collaboration between departments in setting sales prices, checking the contents of planned products, and proofreading product descriptions, and will work to ensure that such a situation never occurs again.
In addition, there is also a lucky bag product “Teppanyaki! Standard!finalThere were some errors in the product description for "Combo Horse Racing Tickets".
At our company, we distinguish between driver units in general as "DU" and dynamic drivers as "DD", but we mistakenly wrote "DU model" when it should have been written as "DD model".
We apologize for the misleading description.
[About recurrence prevention measures]
We will strengthen inter-departmental cooperation in proofreading product descriptions and strive to ensure a thorough management system to prevent such a situation from occurring again.
We have confirmed that there are no problems with other lucky bags.
In the future, we will go back to the basics and review the concept of lucky bags, and consider plans that will be even more appealing to everyone.
